Refund Policy
Eligibility for Refunds
We offer refunds only in the following case:
Wrong item delivered (item received is different from what was ordered)
No refunds will be processed for:
Incorrect order placed by the customer
Colour/shape variations due to handmade nature
Customised or personalised orders (non-refundable under all circumstances)
Mandatory Unboxing Video
To claim a refund, customers must provide a clear, continuous unboxing video showing:
The unopened package
The entire unboxing process
The incorrect item received
Without an unboxing video, no refund will be processed — no exceptions.
Refund Process
Once we verify the claim and approve it, we will issue a refund to your original payment method.
Refunds may take 5–7 business days depending on your bank/payment provider.
In cases where refund is approved, the wrong item must be returned in unused condition with original packaging (if requested).